These “Contact Us” Terms apply to the U.S. e-commerce website and related services operated by StoneHarbor LLC (hereinafter referred to as “the Company” or “we”). By submitting any contact request through this website, you acknowledge and agree to the following terms.

Company: StoneHarbor LLC
Company Address: 1674 LYNOAK DR
CLAREMONT, CA, 91711

Email: philip@stoneharborllc.cc

Purpose of Contact: Users can contact us through the “Contact Us” page on this website or via our customer service email for matters including but not limited to: order inquiries, logistics tracking, product inquiries, returns and exchanges, account issues, and technical support.

Response Time: We will respond to your inquiry as soon as possible after receiving it. The processing time is generally 1–3 business days. Response times may be delayed during peak business periods or holidays.

Use of Information: The name, email address, order information, and other relevant content you submit when contacting us will only be used to process your requests and improve service quality, and will not be used for unauthorized commercial purposes.

Limitation of Liability
We will make reasonable efforts to ensure the accuracy and timeliness of our responses, but will not be liable for delays or omissions caused by force majeure, system failures, or third-party service issues.

Terms Updated
StoneHarbor LLC reserves the right to update these Terms at any time, and the updated terms will take effect immediately upon publication on this page.

If you have any questions, please feel free to contact us through official channels. We are happy to assist you.