These Terms and Conditions apply to the vacuum cleaner e-commerce website and related services operated by StoneHarbor LLC (hereinafter referred to as “the Company” or “we”). By accessing or using this website, you agree to abide by the following terms.

I. Product and Service Description

This website primarily sells various vacuum cleaners, including but not limited to cordless handheld vacuum cleaners, upright vacuum cleaners, and smart cleaning equipment. All product information, images, and specifications are displayed as accurately as possible, but may vary slightly due to batch updates or supply changes.

II. Orders and Purchase Methods

All products sold on this website are sold on a one-time purchase basis, unless explicitly marked as a subscription service on the specific product page.

By default, users pay a one-time fee to permanently own the product (excluding additional service subscriptions).

If subscription services are launched in the future (such as regular filter delivery or extended warranty services), the subscription period, fees, and cancellation rules will be separately indicated, and will take effect only after user confirmation.

III. Billing Terms
One-Time Payment Products: Users pay the full price of the product (including tax and shipping, if applicable) when placing an order. There will be no recurring charges or automatic renewals.

Subscription Services (if applicable)
If you choose a subscription service, you will be automatically billed according to the selected period (e.g., monthly/yearly payment).

Subscription fees will be deducted at the beginning of each billing cycle until the user cancels the subscription.

Users can cancel their subscription at any time through account settings or by contacting customer service. After cancellation, renewal will cease at the end of the current billing cycle.

IV. Payment Methods

We support multiple secure payment methods, including credit cards, debit cards, and third-party payment platforms. All transactions are processed through encrypted channels to ensure payment security.

V. Refund and Return Policy
Users can apply for returns or refunds under certain conditions, as detailed on the return policy page.

Used or man-made damaged goods may not be eligible for return.

Subscription services are generally non-refundable for the used period (unless otherwise stipulated by law).

VI. User Responsibility

Users should ensure that the order information, shipping address, and payment information provided are true and accurate. The company is not liable for delays or losses caused by incorrect information.

VII. Limitation of Liability

To the maximum extent permitted by law, StoneHarbor LLC shall not be liable for any indirect losses, data loss, or business losses arising from the use of this website or its products.

VIII. Modification of Terms

StoneHarbor LLC reserves the right to modify these Terms at any time. Updated content will take effect immediately upon publication on the website. Users are advised to check the website periodically.