These Shipping and Delivery Terms apply to the U.S. e-commerce website operated by StoneHarbor LLC (hereinafter referred to as “this website”). By placing an order through this website, you agree to the following shipping and delivery regulations.

I. Shipping Coverage

All items on this website are shipped only within the United States, including the 48 contiguous states and certain delivery areas (additional shipping costs and delivery time adjustments may apply to Alaska and Hawaii).

International shipping and overseas addresses are not currently supported.

II. Shipping Carriers

To ensure delivery efficiency and security, we partner with several major U.S. logistics service providers, including but not limited to:

United Parcel Service
FedEx
United States Postal Service
DHL Express (some expedited or special routes)

The specific carrier will be automatically assigned based on the order address, product type, and shipping efficiency.

III. Processing and Shipping Time

Orders are typically processed and shipped within 1–3 business days.

During peak periods (such as holidays or promotional periods), this may extend to 3–5 business days.

After your order is shipped, you will receive a confirmation email containing a tracking number.

IV. Estimated Delivery Time

Standard delivery times within the United States are as follows:

Standard Delivery: 3–7 business days
Expedited Delivery (if applicable): 2–4 business days
Remote Areas: 5–10 business days

Actual delivery times may be affected by weather, holidays, logistics delays, or carrier operations.

V. Shipping Fees

Shipping fees for each order will be automatically calculated and displayed on the checkout page.

Some promotions may offer “free shipping” (subject to promotion rules).

Additional shipping fees may apply to remote areas or oversized items.

VI. Order Tracking

All shipped orders can be tracked in real time using the tracking number. Users can check the latest shipping status on the carrier’s website or the order details page.

VII. Delivery Responsibility and Risk Transfer

Once the goods are handed over to the logistics carrier (UPS/FedEx/USPS/DHL) and scanned, the transportation risk transfers to the carrier.

Our company is not liable for delays or losses caused by incorrect addresses, recipients’ inability to sign for the package, or incomplete information.

In the event of damage or loss during transportation, users can assist us in submitting a claim to the carrier.

VIII. Special Circumstances

Delivery time may be delayed in the following circumstances:

Inclement weather or natural disasters

Customs or security checks (if applicable)

Peak logistics periods

Carrier service interruptions or regional restrictions

IX. Terms Updates

StoneHarbor LLC reserves the right to modify these Shipping and Delivery Terms at any time. Updates will take effect immediately upon posting on the website.

If you have any questions about the shipping policy, please contact us through customer service channels for timely support.