These Refund and Return Terms apply to the vacuum cleaner sales website operated by StoneHarbor LLC (hereinafter referred to as “the Company”). By placing an order through this website, you indicate that you have read and agreed to the following refund and return policy.

I. Scope of Returns

We support returns or refunds for eligible items within a specified period, as follows:

The return request must be submitted within 30 days of receipt.
The item must be in its original packaging, with all accessories included, and not severely used or damaged by the customer.
Some discounted, clearance, or customized products may not be eligible for return (see product page for details).

II. Non-Returnable Items

Returns or refunds may not be accepted in the following situations:

Products that are visibly used or damaged by the customer
Products missing original packaging, accessories, or instructions
Return requests exceeding the specified return period
Problems caused by user error or improper use

III. Refund Process
User submits a return request and receives confirmation from customer service.
The user follows the instructions to return the item to the designated return address.
We receive and inspect the item’s condition.
After approval, refunds will be processed within 5–10 business days. Refund Processing

Refunds will be returned to the original payment account (bank or payment platform).

IV. Refund Methods

One-time purchase: Full or partial refund upon approval (depending on product condition).

Shipping Costs:
For returns not due to quality issues, shipping costs are borne by the user.
For returns due to quality issues or incorrect shipments, reasonable return shipping costs will be borne by our company.

V. Return Address

All returned items must be sent to the following address:

1674 LYNOAK DR
CLAREMONT, CA, 91711

Please clearly label the package with “Returns Department” and the order number to ensure timely processing.

VI. Damage and Quality Issues

If you receive damaged or defective goods, please contact customer service within 48 hours of receipt and provide relevant photos or videos as proof. We will prioritize arranging an exchange or refund for you.

VII. Refund Delays or Refusal

Refunds may be delayed or refused in the following circumstances:

Failure to return goods as required

Goods do not meet return standards upon inspection

Providing false or incomplete order information
VIII. Policy Updates

StoneHarbor LLC reserves the right to modify these Refund and Return Terms at any time. Updates will take effect immediately upon publication on the website.