This page pertains to the vacuum cleaner sales website operated by StoneHarbor LLC and aims to help users better understand the purchase process, product usage, and related service terms. By accessing or using this website, you indicate that you have read and agree to the following:

I. Order-Related Questions

Q1: How long does it take for my order to ship after I place it?

A: Under normal circumstances, orders will be processed and shipped within 1–3 business days. Slight delays may occur during holidays or promotional periods.

Q2: Can I modify or cancel my order?

A: Before the order ships, users can contact customer service to request modifications or cancellations; once the order has shipped, it cannot be changed.

II. Product-Related Questions

Q3: Are the vacuum cleaners brand new?

A: All products sold on this website are brand new and genuine, sourced from authorized suppliers or partner brands.

Q4: Is there a warranty for the products?

A: Some products offer limited warranty service. Specific warranty periods and coverage are subject to the product page description or warranty card.

III. Billing and Payment Terms

Q5: Is this website a subscription or a one-time purchase? A: Unless otherwise specified, all vacuum cleaner products are one-time purchases, meaning payment is made only once at the time of order placement and there is no automatic renewal.

Q6: Are there any hidden fees?

A: No hidden fees will be charged beyond the product price, taxes, and shipping costs (if applicable). If subscription services or value-added services are involved, they will be clearly stated before checkout.

IV. Returns and Refunds

Q7: Can I return the product?

A: Subject to the return policy, users can apply for a return within the specified time. The product must be in its original packaging and in a condition where it has not been severely used.

Q8: How long does a refund take?

A: Refunds are typically returned to the original payment account within 5–10 business days after approval.

V. Subscription Service Description (if applicable)

Some additional services (such as regular filter delivery or extended warranty) may be offered via subscription:

Subscription fees are automatically deducted based on the selected period (e.g., monthly/yearly payment).
Users may cancel their subscription at any time; after cancellation, charges will cease at the end of the current period.
Subscription fees are generally non-refundable once deducted (unless otherwise stipulated by law).

VI. Use and Limitation of Liability

Users should ensure the accuracy and truthfulness of the information provided. The company is not liable for delays or losses caused by incorrect information, force majeure, or third-party logistics issues. To the extent permitted by law, the company is not liable for indirect losses.

VII. Policy Updates

StoneHarbor LLC reserves the right to update this FAQ and related policies at any time. Updates will take effect immediately upon publication on the website.